We want every customer to feel confident. This policy explains how cancellations, refunds and warranty claims are handled.

Order Cancellation

Orders may be cancelled in full before the dispatch of materials or the start of installation. Cancellations after material procurement or the start of civil work may incur charges for costs already committed on your behalf.

Refund Processing

Approved refunds are processed to the original payment method within 7–10 business days of the cancellation being accepted. Subsidy amounts paid directly by government agencies are governed by the respective scheme rules and are not refundable by Genius Solar.

Non-Refundable Items

• Custom-engineered mounting structures and cut-to-length cabling.
• Site survey or feasibility studies already performed.
• Products damaged through misuse, neglect or unauthorised modification.

Warranty Claims

Product warranties are handled per the manufacturer's terms with Genius Solar assistance. Workmanship issues identified within the warranty period are corrected at no additional cost.

How to Request a Refund

Email our support team with your order or project number and reason for the request. Our team will acknowledge it within one business day and guide you through the next steps.